Privacy Statement for Tradie-Finder.com

Effective Date: 20.09.2024

At Tradie-Finder.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to the terms outlined in this Privacy Statement.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifying Information (PII): This may include your name, email address, phone number, postal address, and financial details required for billing purposes (through a third party).
• Business Information: Such as your business name, services provided, and contact details.
• Transaction Data: Information related to your transactions with us, including payment history, services purchased, and subscription details.
• Technical Information: Including your IP address, browser type, and device information, as well as usage data from our website (e.g., pages visited, time spent on the site).
• Communications: Any interactions with our customer support team, including emails, phone calls, and social media messages.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Service Delivery: To provide the website creation, hosting, security, and maintenance services as outlined in our Terms of Service.
• Billing and Payments: To process payments for our services, including the management of subscriptions and setup fees.
• Communication: To contact you regarding updates, service changes, promotional offers, or customer support issues.
• Improvement of Services: To analyze user behavior and improve our services, including enhancing the functionality and security of our website and offerings.
• Legal Compliance: To comply with our legal obligations, such as maintaining accurate financial records and responding to lawful requests from government authorities.

3. Disclosure of Personal Information

We will not sell or rent your personal information to third parties. However, we may disclose your information to:

• Service Providers: Third-party vendors who assist us in delivering our services (e.g., hosting providers, payment processors). These third parties are required to handle your personal information in compliance with this Privacy Statement and applicable privacy laws.
• Legal Obligations: Government authorities, regulators, or law enforcement agencies if required by law, regulation, or in response to a legal request.
• Collection Agencies: In the event of non-payment for services, your information may be provided to collection agencies as outlined in our Terms of Service.
• Business Transfers: If we undergo a business transaction, such as a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable steps to ensure your personal information is protected from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Encryption: We use secure encryption methods to protect sensitive information during transmission.
• Access Control: Only authorized personnel are permitted to access personal information, and they are bound by confidentiality obligations.
• Regular Audits: We conduct regular reviews of our security protocols to ensure the ongoing protection of your personal information.

However, please note that no data transmission over the internet can be guaranteed as completely secure, and you acknowledge and agree that you provide your personal information at your own risk.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal and accounting requirements. Once your personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

6. Access and Correction of Personal Information

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete. To access or correct your personal information, please contact us using the details provided below. We will respond to your request within a reasonable time.

7. Direct Marketing

We may use your personal information to send you promotional materials or marketing communications. You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions included in the emails, or by contacting us directly.

8. Cross-border Disclosure

Tradie-Finder.com operates within Australia, but we may use service providers or data storage located outside of Australia. If your personal information is transferred to third-party service providers overseas, we will ensure that appropriate measures are in place to protect your privacy in accordance with Australian privacy laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and enhance our services. Cookies are small data files stored on your device that allow us to recognize your preferences. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

10. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this Privacy Statement regularly. Continued use of our services after any changes constitutes your acceptance of the revised Privacy Statement.

11. Contact Information

If you have any questions or concerns about this Privacy Statement or our handling of your personal information, please contact us at:

• Email: manager@tradie-finder.com
• Phone: 1800 841 550
• Address: Morley, Western Australia

We take privacy complaints seriously and will handle them in accordance with applicable Australian privacy laws.